Crestline

Date

16 September 2024

Crestline

Crestline is an innovative family business dedicated to transforming office environments by recognising the changing dynamics of workplace interactions. With over 30 years of experience, Crestline designs flexible, engaging office spaces tailored to the unique needs of their customers. They are committed to celebrating New Zealand furniture design on a global scale, emphasising ethical, sustainable, and impactful practices that enhance everyday work experiences.

Before implementing HARMONiQ, Crestline faced various operational inefficiencies due to their reliance on an access-based CRM system and Prime accounting software. This combination required double and triple data entry, making reporting difficult and hindering the visibility of key KPIs. This lack of visibility made it challenging to measure and manage performance effectively.

Crestline chose HARMONiQ for its flexibility and powerful features. The system's ability to allow users to customise information displays in lists and documents was a significant advantage. The 'Kitset' functionality, which simplifies the modification of bills of material for each project, and the back-to-back purchase order creation, saved significant time and effort compared to their previous manual processes.

“Over the nine years of using HARMONiQ, our operations have become much more streamlined and structured”

Daniel Renton, Business Development
 
Since adopting HARMONiQ over nine years ago, Crestline's operations have become more structured and streamlined. The system has enhanced visibility and reporting on project statuses, enabling better management and performance tracking. This efficiency allowed Crestline to reduce their accounts personnel from two to one, thanks to the decreased workload from reduced double entry.
 
HARMONiQ has significantly improved several aspects of Crestline's business processes:
  • Job flow: Information is now entered once, saving time and reducing errors
  • Stock Management: Enhanced visibility of incoming and outgoing orders has allowed for better stock level management and timing
  • Quoting & Project Ordering: The use of Kitset products and back-to-back ordering has streamlined these processes significantly

Crestline chose to work with Logiq due to their confidence in Logiq's commitment to their product and their ability to navigate the challenges of implementing an ERP system. Logiq's ongoing support has been instrumental in Crestline's growth and improvement. They have provided numerous modifications, customisations, and new functionalities, enabling Crestline to deliver on their customer promise effectively.

“The customer service at Logiq is helpful and friendly”

Daniel Renton, Business Development

 

Crestline highly recommends working with Logiq. They highlight the importance of providing detailed information to Logiq's team to achieve the best outcomes. Logiq's willingness to invest effort upfront to understand the specific needs of a business is a key factor in Crestline's successful integration of HARMONiQ.

Crestline's transition to HARMONiQ, supported by Logiq, has transformed their business operations. The improvements in efficiency, reporting, and customer service have allowed Crestline to continue delivering on their promise of creating engaging, customised office spaces. The partnership with Logiq has been a cornerstone of their success, enabling them to grow and thrive in a competitive market.