---
title: Support & Training | Logiq Group
description: Get expert ERP support, tailored training, and custom development to help your HARMONiQ system grow with your business. Explore support plans and add-ons.
image: https://logiqgroup.nz/hubfs/Monthly%20Subscription.jpeg
---

**OUR PROCESS**

# Support & Training

Your ERP system is up and running, but the real journey starts now. The support and training phase ensures your team can confidently use every feature while knowing help is always available when you need it.

[ View Our Support Plans ](https://logiqgroup.nz/2026-harmoniq-support-plans?hsLang=en-nz)

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## Support Options

We offer flexible support to match how you operate — from ad hoc help to full-service plans.

## Elevate: Pay-As-You-Go Support

Perfect for businesses that want flexibility without ongoing commitments. Elevate customers pay as they go for support and receive user manuals for self-training. Bug fixes are always free of charge.

![Pay-as-you-go support from Logiq Group](https://logiqgroup.nz/hs-fs/hubfs/Pay%20as%20you%20go.jpg?width=1080&height=1080&name=Pay%20as%20you%20go.jpg "Pay-as-you-go support from Logiq Group")

## Monthly Subscription Plans

For predictable costs and priority access to our team, choose between:

- **Flex Plan**: Covers the first 30 minutes of each new project or ticket logged, with discounted standard support rates for additional help.
- **Design Plan**: Covers the first hour of each new project or ticket, with discounted standard support rates.

 

![Logiq Group Support ](https://logiqgroup.nz/hs-fs/hubfs/Monthly%20Subscription.jpg?width=1080&height=1080&name=Monthly%20Subscription.jpg "Logiq Group Support ")

[ View Our Support Plans ](https://logiqgroup.nz/2026-harmoniq-support-plans?hsLang=en-nz)

## Beyond Our Support Plans

![Ongoing support from Logiq Group](https://logiqgroup.nz/hubfs/Support%20page%20module%20-%20587px%20x%20700px.jpg)

## Consulting & Development

These services are designed for new projects or new features that you want implemented in your system. Whether you're expanding capabilities or adding functionality, our team can help bring your vision to life.

![Consulting and Developing](https://logiqgroup.nz/hubfs/Consulting%20and%20Developing.png)

## Support Plan Add-Ons

We offer additional services to meet your specific customer needs. Popular add-ons include additional meetings for dedicated consultation time, specialised integration support to connect your ERP with other systems, and Agility cards for quick system tweaks and improvements.

![Support plan add-ons](https://logiqgroup.nz/hubfs/Add%20ons.png)

## Training Programs

![One-on-one online sessions](https://logiqgroup.nz/hubfs/One-on-one%20online%20sessions.png)

### One-on-One Online Sessions

Most training happens through personalised online sessions tailored to your team's specific needs and skill levels.

![On-site training](https://logiqgroup.nz/hubfs/On-site%20training.png)

### On-Site Training

If there's a particular focus area you need training on, we can arrange face-to-face training at your location.

![Self-training resources](https://logiqgroup.nz/hubfs/Self-training%20resources.png)

### Self-Training Resources

Comprehensive user manuals are available for self-paced learning and are included with all Elevate support plans.

![free quarterly webinars](https://logiqgroup.nz/hubfs/free%20quarterly%20webinars.png)

### Free Quarterly Webinars

Join our quarterly webinars to learn about new features, best practices, and system optimisation tips.

![annual group training](https://logiqgroup.nz/hubfs/annual%20group%20training.png)

### Annual Group Training

Each year we host a dedicated group training day where businesses can learn alongside others and dive deep into advanced system features.

### Register Your Interest in Group Training

Want to join our next group training session? Let us know what areas you'd like to focus on.

## Ready to explore our Support options?

[ View Our Support Plans ](https://logiqgroup.nz/2025-harmoniq-support-plans?hsLang=en-nz)