Safecare Solutions operates two distinct customer bases under one roof. Their Safety Solutions division serves high-security and commercial clients, including the Department of Corrections, District Health Boards, New Zealand Police, and other commercial entities. Meanwhile, their Red Crow division supplies the retail market, from independent stores to major retailers nationwide.
Before implementing HARMONiQ in 2017, Safecare operated on an outdated, bespoke system that had served its time but could no longer keep pace with the business's growth and reporting requirements. Safecare needed a solution that could handle the complexity of two distinct business lines while providing the reporting capabilities required for effective management and strategic planning.
The migration from Safecare's legacy system to HARMONiQ was executed with minimal disruption. Data integrity remained intact throughout the process, allowing the business to continue serving both customer bases without interruption. Customer relationships, product information, and pricing structures all transferred seamlessly.
Since adopting HARMONiQ, Safecare has established an advisory board across both business divisions. Working closely with Logiq, they've configured the system to generate comprehensive reports that merge data from both divisions, providing actionable insights for strategic decision-making. The system allows Safecare to extract the information they need and transform it into meaningful reports that support business growth.
Safecare has experienced growth almost year on year, and HARMONiQ has enabled this expansion to continue seamlessly. The system handles everything the business needs without creating bottlenecks, allowing them to scale without hesitation.
The local support provided by Jeff and the Logiq Group team has been instrumental in Safecare's success. The personal touch and responsive service have proven invaluable, allowing Safecare to customise the system to match their specific requirements across both divisions. This partnership has transformed how Safecare manages their two distinct business lines whilst maintaining the high service standards their diverse customer base expects.